While most of us prefer to stick to what we know, even if we are not satisfied with it, there are a few that tell themselves ‘it doesn’t have to be this way’.  More usually, however it is an external observer that makes this claim. And while I have spent much of my working life, trying to invent new ways to tackle recurrent issues, I have come to the conclusion that the most important first step, even before the ‘why’ question, is to believe that an improvement that can be made.

This week, I was presented with a number of detailed descriptions of serious challenges occurring at one of our client’s. And the most striking thing of all was that I could quickly see that although they could be relatively easily solved, no one had (or was) doing anything about it. Upon questioning, more than 75 percent of the people involved believed the problems were fixable, so the only conclusion I could come to was that the reason things stayed as they were was because everyday life somehow got in the way.

I believe that the key to the success of any team, surely, is to hold on to the assumption that  if someone is going to win, then why shouldn’t it be them?

Have a good week,

Harley