You know when your business is perfect because you find yourself only surrounded by happy people. I must not speak too soon but even in these difficult days, I am in the enviable position that for the biggest part this is mostly the case in the Partnership. However, luckily for us, this is not so for our client’s.

I guess you are wondering why I find the fact that my client’s workplace being filled with unhappy people is lucky? It’s because that if this wasn’t the case we’d have no assignments. Think of it this way: Unhappy employees, customers or suppliers are mostly unhappy when things go wrong. Broken promises equal a broken supply chain. Going over the head of someone to speed up delivery displays a broken procurement or production process. And so it continues. Nearly everything we do can be described as a process.

So, according to my new theory, (I only invented it last week) ‘an unhappy person is the first sign of a broken process’. I am currently pressure testing it – so if you have any comments, feel free to post them here.  My theory can also be expanded to: ‘The unhappier the work place, the more broken the processes’. It’s as simple as that.

Hoping this is not the case where you work?

Have a good week,

Harley